Configuration
Tackle system setup, customizations, and integrations so your Dynamics 365, Power Platform, and Copilot environment works exactly the way your business needs it to.
Support Plans for Dynamics 365, Power Platform, and Copilot
Stop letting unresolved tickets slow your team down. TrellisPoint offers three support plans built specifically for Dynamics 365, Power Platform, and Copilot, so you get the right level of help, exactly when you need it.
Flexible Plans, Consistent Excellence
At TrellisPoint, we understand that every organization has unique support needs. That is why we offer three distinct support plans — each tailored to the varying requirements of different businesses. Whether you need occasional assistance, dedicated support for larger teams, or ongoing strategic initiatives, there is a plan that suits you.
All Support Plans Include the Following
- Troubleshooting
- Functional and Process Issues
- Documentation and Training
- User Management
- Security Administration
- Reports and Dashboards
- Business Process Support
- Configuration Updates
- Usage Monitoring
- Release Management
- System Job Creation
- Data Storage Maintenance
Find the Right Fit for Your Organization
Below is a full breakdown of what is included in each support tier and how the billing and service terms differ.
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| Pay as You Go Occasional support, no commitment | Pre-Paid Hours Block Frequent support for growing teams | Most Comprehensive Ongoing Agreement Full-service, dedicated partnership | |
|---|---|---|---|
| Included Offerings | |||
| Quarterly Review Meetings | |||
| Annual Roadmap Refreshes | |||
| 2 Wave Release Reviews Per Year | – | ||
| Annual License Audit | – | ||
| Quarterly Ticket Reviews with Annual Report | – | ||
| System Review Service | – | – | |
| System Usage Audit Includes User Adoption Data and Data Storage Analysis | – | – | |
| Included Terms | |||
| Pricing Locked for Agreement Term | – | ||
| 24 Business Hour Resource Assignment and Issue Review | – | ||
| Priority Queuing | 3 | 2 | 1 |
| Hours & Billing | |||
| How You Pay | Billed monthly for hours used the previous month | Prepaid in full in increments of 100 hours | Prepaid monthly in increments of 10 hours |
| Monthly Minimum | None | None | 20+ hours |
| Hours Utilization | No commitment | Good for one year from purchase | Consumed each calendar quarter |
| Ticket Acknowledgement SLA | |||
| Response Time | 48 business hours | 4 business hours | 2 business hours |
Not sure which plan fits? Let's talk.
The Right Plan for Where You Are
Each support plan is built for a different stage of growth and a different level of need. Here is how each tier works in practice across real industries.
Designed for companies that need occasional support, typically for basic issues. This support package is ideal for organizations with fewer than 200 employees, a small IT team or none at all, who want access to expertise without long-term commitments. TrellisPoint is available when needed.
Industry Scenarios
A small construction company with fewer than 200 employees occasionally faces issues with Dynamics 365 for tracking projects. They need occasional troubleshooting help and some training for their team members but do not have dedicated IT staff. Pay as You Go allows their team to access help when needed, ensuring their technology remains functional without long-term costs.
A manufacturing firm with basic IT resources requires assistance in managing user accounts and security administration for their Dynamics 365. They use Pay as You Go to ensure that their technology environment remains secure and functional whenever they need support.
Includes all Pay as You Go offerings, and is suited for SMBs with IT teams that require support for more frequent needs. Companies opting for Prepaid Hours want immediate access to expert help on an as-needed basis and look to TrellisPoint to supplement their team's capacity as needed.
Industry Scenarios
A regional bank with an in-house IT team needs regular support for Dynamics 365 customizations and more advanced issues, such as integrations with other software. They purchase Prepaid Hours Blocks to address ongoing needs, ensuring access to help with both routine maintenance and complex challenges without disrupting core operations.
An IT consulting firm serving multiple clients uses Dynamics 365 and Power Platform to manage projects and client relationships. They leverage the Prepaid Hours Block plan to supplement their team's capabilities, accessing expertise for advanced customizations and expanding IT capacity during busy periods.
Includes all Pay as You Go and Prepaid Hours Block offerings and is geared towards larger organizations with substantial resources and significant ongoing support needs. These companies value having TrellisPoint on standby for immediate support, including strategic improvement and roadmap planning.
Industry Scenarios
A national construction company working on multiple large-scale projects wants ongoing support for their Dynamics 365 system, along with regular consultations for system improvements. They opt for an Ongoing Support Agreement, ensuring high-priority support, alerts, and a strategic roadmap with proactive guidance and immediate issue resolution.
A large manufacturing company with a sophisticated IT department has extensive needs, including maintaining operational efficiency, integrating data between Dynamics 365 and their ERP system, and managing strategic IT decisions. They opt for the Ongoing Support Agreement to ensure TrellisPoint is always available, offering proactive guidance and immediate issue resolution.
Leave your lengthy support backlog to us.
Admin Tasks
Handle the day-to-day administrative work that keeps your platform running smoothly, from user management and security roles to workflow updates and routine maintenance.
Diagnostics
Identify and resolve issues fast with targeted troubleshooting across your Dynamics 365 and Power Platform solutions, before small problems become big ones.
Training
Get your team up to speed with hands-on guidance tailored to your specific setup, so users can work confidently and get the most out of your Microsoft investment.
Not a One-Size-Fits-Most Model
Hiring a full-time resource rarely covers the full range of skills your system demands. Pay-per-use arrangements mean premium rates and a queue. TrellisPoint support plans are built to give you the right level of service, at the right time, without overpaying for what you do not need.
Proven Results That Speak for Themselves
Manufacturing & Distribution · Professional Services · Financial Services · Healthcare · Technology & SaaS · Business Services
+250
Clients Served
+300
Biz Apps Implementations
95%
Client Retention Rate
+17
Years of Microsoft Solutions
Ready to find the right support plan for your team?
Contact us to talk through your needs and we will match you with the tier that makes the most sense.