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Microsoft CoPilot

Microsoft's Copilot is a cutting-edge application fueled by modern AI and large language models, designed to assist users in tackling complex cognitive tasks effortlessly.

Originally introduced with GitHub Copilot, an AI-powered pair programmer for developers, Microsoft has now expanded Copilot experiences across its core products and services.

From AI-powered chat in Bing to Microsoft 365 Copilot, GitHub Copilot X, Dynamics 365 Copilot, Copilot in Microsoft Viva, and Microsoft Security Copilot, the possibilities are endless.

During the annual Microsoft Build developers conference, the company revealed its plans to further expand the Copilot ecosystem with Copilot in Power BI and Copilot in Power Pages, as well as introducing Copilot in Microsoft Fabric and Windows Copilot. Additionally, developers can now create their own copilots and next-gen AI applications, using new plugin tools that enable copilots to interact seamlessly with other software and services. Microsoft's Copilot empowers users to optimize productivity and creativity, streamlining tasks from code writing to event planning and beyond.


What is Microsoft Sales CoPilot?

Microsoft Sales Copilot, a seller experience application, leverages Microsoft 365 and Teams to automate data capture, access, and registration into any CRM system. By doing away with manual data entry, it frees sellers to concentrate on their primary task - selling. The application enhances the data set with customer engagement information from Microsoft 365 and harnesses the power of AI to equip sellers with valuable sales intelligence for expedited deal closure. Sales Copilot is engineered to enhance productivity, lighten workloads, conserve time, and ultimately, facilitate increased sales.

Core Features & Functionalities

The future of sales is here, and it's intelligent, data-driven, and transformative. Microsoft is revolutionizing the sales landscape with its latest innovation - CoPilot in Viva Sales. As thousands of customers embrace this next-generation AI in Dynamics 365, the sales process is about to undergo a paradigm shift. In this blog, we'll explore the game-changing features of CoPilot and how it empowers sales teams to achieve unprecedented success.

Unleashing the Power of CoPilot

CoPilot in Viva Sales is a powerful AI-driven assistant that provides real-time insights and guidance to sales representatives. Leveraging the vast data from Dynamics 365 and Power Platform, CoPilot equips sales teams with the information they need to make informed decisions and build meaningful customer relationships.

  1. Intelligent Recommendations: Say goodbye to guesswork! CoPilot analyzes historical customer interactions, identifies patterns, and delivers personalized product recommendations to sales reps. This data-driven approach enables them to tailor their pitch and enhance customer satisfaction.

  2. Predictive Lead Scoring: Identifying potential leads has never been more accurate. CoPilot uses AI to analyze customer behavior, predict buying intent, and prioritize leads based on their likelihood to convert. Sales reps can now focus their efforts on high-value prospects, optimizing their time and effort.

  3. Seamless Collaboration: CoPilot acts as a collaborative partner for sales teams. Through Microsoft Teams integration, it enables seamless communication, knowledge sharing, and collaboration among team members, streamlining the sales process.

  4. Actionable Insights: CoPilot delivers real-time insights on customer preferences, past purchases, and engagement history, empowering sales reps to engage in meaningful conversations and address customer pain points effectively.

Embracing the Next-Generation AI

The adoption of CoPilot and AI in Dynamics 365 marks a significant milestone in the sales domain. Companies across industries are experiencing a revolutionary transformation, and the benefits are undeniable:

  1. Enhanced Customer Experiences: By understanding customer needs and preferences better, sales reps can provide personalized experiences that resonate with buyers, fostering long-term loyalty.

  2. Improved Sales Performance: With CoPilot's intelligent recommendations and predictive lead scoring, sales teams can boost their efficiency and conversion rates, ultimately driving higher revenue.

  3. Data-Driven Decision-Making: CoPilot empowers sales reps with data-backed insights, enabling them to make informed decisions and respond quickly to changing market trends.

  4. Scalable Growth: As more organizations embrace CoPilot, the collective knowledge and experience of the sales community continue to grow, leading to an ever-evolving, intelligent sales ecosystem.

In July 2023, Viva Sales was rebranded as Microsoft Sales Copilot

"Copilot in Dynamics Sales is a powerful AI-boosted application that can help sellers to be more efficient, productive, and effective."

Copilot Dynamics


Copilot in the Power Platform

Microsoft Power Platform is revolutionizing software development with its AI-driven, no-code approach. Today, it's expanding its democratization of development by introducing Copilot in Power Apps, Power Automate, and Power Virtual Agents. This innovation allows anyone to design innovative solutions using everyday language, with Copilot translating these descriptions into reality through a smart, low-code experience. The tool is set to expedite the development process for both citizen and professional developers.

Since 2021, Microsoft Power Platform has been on a mission to equip all developers with AI-enhanced development experiences. Power Apps was among the first to commercially utilize GPT, and its express design feature has empowered creators to convert their sketches, images, and Figma documents into app UIs automatically. This fusion of AI and low-code is changing the game in terms of how solutions are crafted, redefining the way we work, collaborate, and innovate.

Copilot in the Power Platform

Microsoft Power Platform Copilot is an AI-driven assistant integrated within Power Apps, Power Virtual Agents, and Power Automate. It serves as an in-studio guide for makers, aiding them in creating solutions and offering suggestions for enhancements. Whether it's an app, flow, or bot, describe it in natural language and watch Copilot construct it in seconds. It's that straightforward.

In Power Apps, Copilot simplifies the process of keeping data at the core of every application. Define the purpose of your app and a data table gets automatically generated. Makers can then use Copilot and natural language to fine-tune the app according to their requirements. With this, not only can everyone create an app, but professional developers also get to save time, allowing them to concentrate on intricate code, components, and integrations. Discover more about Copilot in Power Apps.

Power Automate enhances efficiency and digitizes monotonous business procedures. Copilot in Power Automate augments this efficiency by automating the creation of your flows. Makers can construct flows in seconds, no matter the complexity, with the help of natural language and an in-studio copilot. Microsoft Power Platform foresees a substantial decrease in time to market using Copilot in Power Automate. Based on the preview launched in October 2022, we've observed a 50 percent reduction in development time for Power Automate workflows when Copilot is utilized. Discover more about Copilot in Power Automate.

Creating intelligent chatbots that can handle a wide array of topics, responses, and contextual knowledge can be time-consuming, even with low-code. However, with Copilot in Power Virtual Agents, makers can expedite bot creation and modification, building intelligent conversational bots within minutes. The copilot experience further eliminates these barriers and accelerates chatbot development. Discover more about Copilot in Power Virtual Agents.

Enhanced User Experience through Generative AI

Beyond Copilot, Microsoft is also introducing another set of AI-powered capabilities across its Power Platform, including the recent text creation with GPT model in AI Builder and conversation boosters in Power Virtual Agents. This includes enhancing user experience with GPT-enabled chatbots embedded in Power Apps, providing an in-app assistant. It also includes GPT-enabled data exploration in Power Apps, enabling end-users to smartly query their data for immediate and actionable insights. Discover more about these announcements.

Unleash Your Imagination

Low-code already allows anyone, regardless of their technical skills, to develop their own solutions. With the introduction of embedded generative AI, low-code development becomes even more accessible as anyone can now bring their ideas to life with Copilot. IT departments can also spearhead the AI transformation and enable their organizations to innovate rapidly at scale, while managing and monitoring solutions, makers, and data with built-in admin and governance tools.

Low code development skills empower you to create solutions that can save time, money, and enhance productivity. Learn how to amplify your organization’s productivity gains with the new Microsoft 365 Copilot, heralding a new era of working.


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