Support Plans for Microsoft Dynamics 365, Power Platform, and Copilot

At TrellisPoint, we understand that every organization has unique support needs when it comes to managing and optimizing their Microsoft Dynamics 365, Power Platform, and Copilot solutions. That is why we offer three distinct support plans, Pay as You Go, Prepaid Hours Blocks, and Ongoing Support Agreement each tailored to fit the varying requirements of different businesses. Whether you need occasional assistance, advanced support for complex challenges, or continuous partnership for ongoing strategic initiatives, TrellisPoint has a plan that suits your needs. Below, you will find details of each support plan, including what's included, terms, and the specific scenarios each plan is best suited for.

Support Plan Overviews & Industry Scenarios

Pay As You Go Support Plan Overview

Designed for companies that need occasional support, typically for basic issues. This support package is for you if your company has roughly less than 250 employees, and you have a small IT team or no IT team. Pay as You Go is ideal for organizations that want to ensure TrellisPoint is available when needed, without long-term commitments.

Industry Scenarios

Construction

A small construction company with fewer than 200 employees occasionally faces issues with using Dynamics 365 for tracking projects. They need occasional troubleshooting help and some training for their team members but do not have a dedicated IT staff. Pay as You Go allows them to access support as needed, ensuring their technology remains functional without long-term costs.

Manufacturing

A manufacturing firm with basic IT resources requires assistance in managing user accounts and security administration for Dynamics 365. They use the Pay as You Go plan to ensure that their technology environment is secure and functional whenever they need support.

Prepaid Hours Block Plan Overview

Includes all Pay as You Go offerings, and is suited for SMBs with IT teams that require support for advanced challenges. TrellisPoint fills in skill gaps, provides consulting on complex issues, and expands the IT team's capacity as needed. Companies opting for Prepaid Hour Blocks want to lock in an hourly rate for the entire year and have regular support needs.

Industry Scenarios

Financial Services

A regional bank with an in-house IT team needs regular support for Dynamics 365 customizations and more advanced issues, such as integrations with other systems. They purchase Prepaid Hour Blocks to address these ongoing needs, ensuring they have access to help with both routine maintenance and more complex challenges without disrupting their core operations.

IT

An IT consulting firm serving multiple clients uses Dynamics 365 and Power Platform to manage their projects and client relationships. They leverage the Prepaid Hours Block plan to supplement their own team, accessing expertise for advanced customizations and expanding their IT team’s capabilities during busy periods.

Ongoing Agreement Plan Overview

Includes all Pay as You Go and Prepaid Hour Blocks offerings and is geared towards larger organizations with sophisticated IT teams and significant ongoing support needs. These companies value having TrellisPoint on standby for immediate support and benefit from strategic IT advisement and roadmap planning.

Industry Scenarios

Construction

A national construction company working on multiple large-scale projects wants ongoing support for their Dynamics 365 Field Service system, along with regular consultations for system improvements and future roadmap planning. They sign up for the Ongoing Support Agreement, ensuring they receive high-priority support, audits, and a strategic partnership.

Manufacturing

A large manufacturing company with a sophisticated IT department has extensive needs, including maintaining operational efficiency, integrating data between Dynamics 365 and their ERP system, and planning strategic IT initiatives. They opt for an Ongoing Support Agreement to ensure that TrellisPoint is always available, offering proactive guidance and immediate issue resolution.