Dynamics 365 Customer Voice integrates with Dynamics 365 Sales, Marketing, and Customer Service, providing a comprehensive view of customer interactions and feedback.
Dynamics 365 Customer Voice allows managers to create custom surveys tailored to specific business needs, such as gauging satisfaction levels, product feedback, or service performance.
Dynamics 365 Customer Voice enables managers to oversee all surveys and responses from a single dashboard, making it easier to monitor and compare performance across departments or regions.
With Microsoft’s industry-leading security features and built-in compliance with standards like GDPR, Dynamics 365 Customer Voice gives managers peace of mind that customer feedback is handled securely and in accordance with legal requirements.
Managers can set up custom alerts and automated follow-up actions based on customer feedback, ensuring that no important responses are overlooked.
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Team members benefit from having instant access to customer feedback, enabling them to respond faster to customer needs
Team members can customize their dashboards to track the metrics most relevant to their role.
The integration of Customer Voice with other Dynamics 365 applications enables smoother collaboration between departments. Sales, marketing, and customer service teams can all access the same feedback data.
With customer feedback linked directly to Dynamics 365 records, team members can follow up with customers quickly and effectively.
The automated feedback collection and integration capabilities of Customer Voice significantly reduce the manual administrative workload for team members.
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Integrating Customer Voice with SharePoint allows businesses to store, manage, and share survey data and insights securely across their organization. It’s particularly useful for teams that need a centralized location for feedback data, documents, and project files related to customer surveys.
Customer Voice integrates seamlessly with other Dynamics 365 applications like Sales, Marketing, and Customer Service. This integration allows survey feedback to be directly linked to customer records, helping teams track feedback alongside customer interactions and behaviors. For example, sales teams can view customer satisfaction scores directly in Dynamics 365 Sales, while customer service teams can respond to survey results from Dynamics 365 Customer Service.
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Customer Voice integrates with Power Automate, Power Apps, and Power BI within the Power Platform to enhance automation, customization, and reporting:
A Customer Voice and Microsoft Outlook integration allows businesses to embed surveys directly into emails sent to customers. This streamlines the process of gathering feedback, as recipients can respond to surveys without leaving their inbox. It also ties survey responses back to Dynamics 365, so teams can track feedback alongside other customer interactions.
