6 min read
Why Upgrade from Dynamics 365 Sales Enterprise to Premium
As businesses grow, they require more sophisticated tools to help them manage their operations. In the case of sales teams, Dynamics 365 Enterprise...
At a high-level, Dynamics 365 Release Wave 2 gives us the opportunity to adapt and succeed. With more than 500 new abilities, you can connect with the Power Platform to enable individuals to create apps and business processes. And now, because of the current pandemic, working remotely has become the new normal. Release Wave 2 for Sales, Customer Service, and Field Service allow us to adapt in a timely manner to any conditions at a rapid pace.
If you’re an administrator, user, or lover of Dynamics 365 CRM – here are a few highlights from this release.
The updates in Release Wave 2 include driving productivity to increase success with first-time fix rates, scheduling, tracking and management. Technicians can use the updated Dynamics 365 Remote Assist to troubleshoot and resolve issues in a timely manner.
You can now enjoy a more inclusive view of our customer base. Audience insights allow us to analyze cross-channel customer data from websites, mobile apps and products. With Dynamics 365 Customer Voice integration, we can now track feedback and drive engagement when customer behaviors change.
Buying experiences are becoming more and more digitized. With this shift, buying and selling methods require sellers to collaborate with their customers remotely. Sellers focus on activities and interactions that connect their buyers by communicating and relating to them.
AI-based updates are being added to Dynamics 365 for Sales that deliver contextual insights for guiding sellers to the next best action. Features including sales accelerator, advanced forecasting, and pipeline intelligence help sellers during this shift. In addition, Net Promoter Scores (NPS) can be measured using Dynamics 365 Customer Voice.
6 min read
As businesses grow, they require more sophisticated tools to help them manage their operations. In the case of sales teams, Dynamics 365 Enterprise...
4 min read
Microsoft Dynamics 365 is a powerful cloud-based solution that empowers businesses to streamline their operations, boost productivity, and drive...
2 min read
LOUISVILLE, KY. (JANUARY 26, 2023)—TrellisPoint, an Ohio based Microsoft Dynamics and Power Platform Partner, is continuing to expand its reach by...