We’re excited to announce our new D365 Support Portal is live and available for TrellisPoint customers to use. To request access, contact us or email your TrellisPoint Account Manager directly.
Not only does the portal provide an alternative way for customers to contact TrellisPoint for CRM support, it provides an example of how the Power Platform can be used to automate manual workflows and deliver a front-facing system for external customers to use.
Why use the D365 Support Portal?
The support portal also gives you the ability to:
- Enter a request/ticket for support using a form
- View request/ticket history
- View all requests/tickets and associated status
All licensing requests and project work will continue to be managed by contacting your TrellisPoint Account Manager directly. The goal of this new interface to help streamline ticket requests and customer communication about everyday topics, as well as make those topics trackable for both teams.
If you’re a TrellisPoint customer and interested in learning more about using the Support Portal for tracking your requests, feel free to contact us for more information. If you already have a login, and would like to access the portal, click here.
Just looking for more information on about how a Power Apps portal can help you streamline your customer-facing workflows? We’ve included a few blog articles so you can learn more.
Simply use the links below.