Penny Leaver

Penny is a seasoned veteran of the tech industry holding a variety of senior roles within operations, IT, and professional services departments. Her specialty is aligning technology with business processes and working with customers to streamline usability, increase user adoption, and improve ROI of their technology purchase. In her current role, she works to understand client needs during the sales process so they have a successful CRM launch. In this article, Penny shares four highlights from Microsoft’s Wave 2 release.