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Microsoft Solutions Partner 17+ Years of
Implementation Experience
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IT Industry

From Reactive Support to Strategic IT Leadership

TrellisPoint helps IT organizations simplify complex infrastructures, strengthen security, and deliver better services using Microsoft Dynamics 365, Power Platform, and AI.

Why IT Organizations Work With Us

The Problems We're Actually Solving

IT teams today are expected to do more with less while managing infrastructure complexity, security threats, and rising service expectations. Most are doing it with systems and processes that were never designed for this level of demand. Here's what we hear most.

Managing Complex IT Infrastructures

Integrating and maintaining a sprawl of platforms, applications, and legacy systems drains IT resources. Dynamics 365 and Power Platform give IT teams a unified environment to consolidate operations, reduce complexity, and keep systems running smoothly.

Cybersecurity Threats and Data Protection

Protecting sensitive systems and client data from evolving threats is non-negotiable. TrellisPoint implements Microsoft security solutions that safeguard your network, enforce governance policies, and help you demonstrate compliance to auditors and regulators.

Service Delivery and Client Satisfaction

Clients expect fast, consistent service. When your team is buried in tickets, manual handoffs, and fragmented tools, that standard is hard to hit. Dynamics 365 Customer Service and Copilot help IT teams resolve issues faster and deliver a better experience every time.

Sound familiar? Let's talk through it.

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Our Credentials

Your Trusted Microsoft Partner for IT

Security-Conscious Implementations

Every engagement is built with data governance, access controls, and compliance considerations from day one. We understand that IT organizations can't afford to bolt security on after the fact.

Outcome-Focused Delivery

Every project ties to measurable results. If we can't show you the value in operational efficiency, service quality, or cost reduction, we won't propose it.

We Work With What You Have

Already running parts of Microsoft? We'll build on it. Still running legacy systems? We can work with that too. No rip-and-replace required to get started.

Our Track Record

Proven Results That Speak for Themselves

Across manufacturing, professional services, financial services, healthcare, technology, and business services.

250+
Clients Served
300+
Biz Apps Implementations
95%
Client Retention Rate
16+
Years of Microsoft Solutions

Solution Areas

Where We Focus for IT Organizations

IT organizations that modernize service management, automate workflows, and unify their data consistently improve team productivity, reduce security exposure, and deliver better outcomes for the business. Here's where we help.

Simplify and Centralize Your IT Environment

Managing a mix of disconnected platforms and legacy systems creates operational drag and increases risk. We implement Dynamics 365 and Power Platform to consolidate your IT environment, giving your team a single source of truth across systems, users, and service requests.

  • Unified system and asset management across platforms
  • Streamlined IT workflows and request routing
  • Real-time visibility into system health and performance
  • Integration with Microsoft 365, Teams, and Azure
IT server room with rack-mounted servers representing infrastructure management and Microsoft cloud solutions

Protect Your Data and Enforce Governance Policies

Cyber threats don't slow down, and neither do regulatory requirements. We help IT teams implement Microsoft security capabilities and governance frameworks to safeguard sensitive data, monitor usage patterns, manage shadow IT, and meet compliance standards including GDPR, HIPAA, and SOC 2.

  • Automated compliance tracking with audit logs and risk assessment tools
  • Shadow IT identification and unauthorized app governance via Power BI and Microsoft Security
  • Data governance policies and master data management using Microsoft Purview
  • Role-based access controls and policy enforcement across Microsoft 365
Computer hardware close-up representing IT security, data governance, and Microsoft compliance solutions

Resolve Issues Faster and Raise Service Quality

Clients expect fast, consistent support. When your team is managing tickets across disconnected tools, that standard is hard to maintain. Dynamics 365 Customer Service and Copilot for Service give your team the full context of every issue, AI-powered suggestions, and the routing logic to close tickets faster.

  • Unified case management across support channels
  • AI-suggested next best actions for service agents via Copilot
  • Automated ticket routing and SLA tracking
  • Client-facing self-service portals via Power Pages
IT service professional in a support center context, representing Dynamics 365 Customer Service for IT organizations

Manage Complex IT Projects On Time and On Budget

IT projects fail when visibility breaks down. Dynamics 365 Project Operations gives your team a single platform to plan, execute, and monitor engagements, keeping projects aligned with client expectations and business goals from kickoff through delivery.

  • Project planning and scheduling with resource allocation
  • Real-time project health dashboards and milestone tracking
  • Budget monitoring and profitability analysis
  • Integration with Dynamics 365 Sales to connect pipeline to delivery
Three IT professionals in a glass-walled meeting room reviewing project timelines and delivery planning

Eliminate Manual Work and Deploy AI Where It Counts

IT teams spend too much time on tasks that shouldn't require human judgment: ticket triage, report generation, data reconciliation, and routine client communications. Power Automate, Power Apps, and Copilot Studio cut through the manual work so your team can focus on higher-value problems.

  • Low-code automation of repetitive IT workflows with Power Automate
  • Custom internal tools and service portals built with Power Apps
  • AI-driven service agents and task automation via Copilot Studio
  • Sales team productivity with AI-generated insights from Copilot for Sales
IT professional focused on a laptop representing Power Automate and AI-driven workflow automation for IT organizations
Strategic Growth Consulting

Technology Is Only Part of the Equation

Deploying new tools without addressing the processes and people around them is how digital transformation projects stall. TrellisPoint pairs Microsoft technology implementations with strategic consulting services designed to make change stick.

Organizational Change Management

Successful technology adoption requires your team to be prepared for change, not just trained on new software. TrellisPoint's OCM services align your workforce with new strategies, reduce resistance, and support continuous improvement so your organization realizes the full value of every implementation.

Business Process Engineering

Inefficient processes don't disappear when you add new software. We analyze your existing IT workflows, identify bottlenecks and redundancies, and implement optimized processes that align with your strategic goals. The result is greater operational efficiency without the overhead of a full transformation project.

Digital Evolution

Staying competitive in IT means continually advancing your capabilities. We help IT organizations integrate AI, cloud computing, and modern application development into their operations in a way that's scalable and aligned to business objectives. Transformation that's built to last, not just launched.

Our Process

Your Journey, Your Way

Every engagement starts with a strategic Discover phase and grows beyond delivery. From there, you can move through our full Success Framework or jump in with one of our targeted Accelerators.

Click any card to expand it.

A free, two-hour strategic session to learn your goals and current technology landscape. We define what success looks like and kick off your Strategic Technology Roadmap.

Book your free 2-hour strategy session →

Route A TrellisPoint Success Framework

We evaluate your processes, data, and systems alongside stakeholders, then deliver a prioritized roadmap that balances quick wins with long-term scalability.

Architects translate the roadmap into a detailed implementation plan with system requirements, process flows, and proof-of-concepts. Design feeds Deliver, then iterates.

We build, test, and ship your solution, looping feedback back into Design. Delivery is not the end. We stay engaged post-launch with training, optimization, and adoption support.

Route B Accelerators Targeted, pre-built starting points for common scenarios.

A guided Dynamics 365 Sales rollout for fast time-to-value: opportunity management, pipeline reporting, and seller productivity.

Explore the Sales accelerator →

Get dispatch, work order management, and mobile technician workflows live quickly.

Explore the Field Service accelerator →

A unified omni-channel support experience: cases, knowledge, and routing tuned to your support model.

Explore the Customer Service accelerator →

Identify, prioritize, and activate AI use cases that move the needle. Pairs Copilot, agents, and Power Platform with a measurable ROI plan.

Explore the AI Value Engine →

We partner with you beyond delivery to drive adoption, optimization, and ongoing innovation as your business evolves. Once you're live, D365 Evolve picks up: an ongoing program where we design the integrations, automations, and customizations that matter, based on real usage.

Learn about D365 Evolve →

Route A is a sequenced process with a Design and Deliver cycle. Route B is a menu of accelerators you can pick from.

Client Stories

What Our Clients Say

Let's Talk

Ready to See What's Possible for Your IT Organization?

Tell us where you're at and where you want to be. We'll help you figure out what's worth doing and what order to do it in.

  • No sales pressure or high-pressure demos
  • We'll come with questions, not a canned slide deck
  • You'll leave with a clear picture of your options
  • Works whether you're on Microsoft today or just evaluating it

Prefer to talk? Call (888) 719-0248.

 
Frequently Asked Questions

Common Questions About Microsoft Solutions for IT

If you don't see your question here, contact us and we'll walk through your specific environment.

How does TrellisPoint help IT leaders drive digital transformation?

TrellisPoint specializes in Microsoft Dynamics 365, Power Platform, and AI-driven Copilot solutions to help IT leaders modernize business applications, improve data governance, automate workflows, and strengthen security posture. We work directly with IT teams to eliminate technical debt, reduce shadow IT, and ensure enterprise-wide technology adoption delivers measurable results.

Why should IT teams choose Microsoft Dynamics 365 over other CRM and ERP platforms?

Dynamics 365 offers scalability, native security, and AI-driven insights that integrate directly with Microsoft 365, Azure, and Power Platform. For IT organizations managing complex ecosystems, this means end-to-end process automation, centralized data management, and advanced analytics without requiring a separate platform for each function.

What are the biggest technology challenges facing IT teams today?

The most common issues we hear from IT teams are data silos and integration complexity, shadow IT and ungoverned SaaS sprawl, compliance and security obligations that keep growing, resource and skills constraints, and the pressure to balance innovation with risk management. TrellisPoint helps IT organizations address all of these by consolidating systems on the Microsoft platform, automating governance, and building the internal capabilities to sustain adoption long-term.

Can TrellisPoint help reduce shadow IT risks?

Yes. We help IT teams identify and manage unauthorized applications by integrating Power BI, Copilot, and Microsoft Security tools to monitor usage patterns, enforce governance policies, and ensure your environment stays compliant with internal standards and regulatory requirements.

How can IT teams ensure compliance with industry regulations using Microsoft solutions?

We implement automated compliance tracking, audit logs, and risk assessment workflows within Dynamics 365 and Power Platform to support GDPR, HIPAA, SOC 2, and other regulatory frameworks. The goal is replacing manual compliance checks with automated processes that surface issues before they become audit findings.

Can TrellisPoint help migrate legacy systems to Microsoft Dynamics 365?

Yes. We modernize on-premises applications, automate data migration, and implement cloud-based architectures to help IT teams transition to Dynamics 365 and Microsoft's cloud ecosystem. We work incrementally where possible so you're not forced into a full cutover before your team is ready.

How does Power Platform support IT teams in building custom business applications?

Power Apps enables IT teams to rapidly develop low-code and no-code applications, letting business users self-serve while IT maintains governance over data and security. TrellisPoint helps IT teams set up the governance frameworks, enforce policies, and scale automation without opening the door to ungoverned app sprawl.

Can TrellisPoint help with data governance and master data management?

Yes. We implement data governance policies, data quality frameworks, and centralized master data management strategies using Microsoft Purview and Power BI. A well-governed data foundation improves reporting accuracy, simplifies audits, and reduces the risk of decisions being made on stale or conflicting data.

How does TrellisPoint help IT teams optimize Microsoft cloud services?

We provide cloud cost optimization, infrastructure monitoring, and workload automation using Azure, Power Platform, and Dynamics 365. The goal is making sure IT teams are getting full value from their Microsoft investment, not paying for capacity that isn't being used effectively.

How does TrellisPoint support IT teams in driving user adoption?

We provide role-based training tailored to IT admins, developers, and business users, build governance frameworks to prevent sprawl as adoption grows, and create custom adoption dashboards so IT leadership can track usage and system performance over time. Technology only delivers value when people use it the right way, and that requires more than a go-live.